Responsible Gaming
We want gambling at Posido to stay a form of entertainment. This page lists the tools in your account, the signs that play may be becoming a problem and where to find free help in the UK.
Tools in Your Account
You can set the following controls in your account settings at any time:
- Deposit limit: the most you can pay in over a chosen period.
- Loss limit: the most you can lose over a chosen period.
- Wagering limit: a cap on the total amount you can stake.
- Session limit: a time limit for each visit.
- Time-out: a short break during which you cannot play.
- Self-exclusion: a longer closure of your account for the period you choose.
If you need help setting any of these, our live chat team can help you 24/7. During a time-out or self-exclusion your balance stays safe, and the account reopens only when the chosen period ends.
Check Your Play
We offer a short self-assessment of 13 questions to help you review your habits. Warning signs include spending more than you planned, chasing losses, borrowing money to gamble, hiding play from family and feeling anxious when you are not playing.
Simple Habits That Help
- Set a budget: decide what you can afford before you start and stop when it is spent.
- Watch the time: use a session limit or a phone alarm.
- Never chase losses: a losing run is a reason to stop, not to top up.
- Take breaks: step away regularly, especially during long sessions.
Under-18s
Only adults aged 18 or over may open an account. We check age as part of identity verification, and accounts that fail this check are closed. We recommend parental control software on shared devices.
Free Help in the UK
Independent organisations offer free and confidential support:
- National Gambling Helpline: 0808 8020 133, run by GamCare, open 24 hours a day.
- GAMSTOP: self-exclusion from UK-licensed gambling sites.
- BeGambleAware: information and advice about safer gambling.
- Gordon Moody: residential and online treatment programmes.
- Gambling Therapy: online support in several languages.